Frequently Asked Questions

Things you may need to know


Taking the step to journey into personal therapy or professional supervision can feel rather daunting. We get this, and hope that you can start the process with some clarity. Check out some of the most frequently asked questions below, or contact us directly for more information.


How much does a session cost?

The cost of a therapy session is somewhere between $180 and $220, depending on the psychologist that you see and the nature of the service provided. To ensure that you are fully informed, your psychologist will discuss the cost of sessions with you prior to your first consultation. You are required to pay the full amount on the day of your consultation and the support team will process your Medicare rebate which is typically deposited into your account overnight.

What payment methods do you offer?

We have EFTPOS facilities and accept Mastercard and Visa credit cards. You may also pay by cash or direct deposit. Payment must be made either prior to, or at the time of your appointment.

Is there a cancellation policy?

We require a minimum of 24 hours notice if you would like to cancel or reschedule your appointment. In the event that you provide less than 24 hours notice, cancellation fees will apply. Your therapist will discuss this with you prior to the commencement of therapy.

Can I receive a Medicare rebate?

Yes. In order to be eligible for a Medicare rebate, you’ll need to consult your GP, psychiatrist, or pediatrician. They will assess your mental health concern and provide you with a referral to the psychologist of your choice by preparing a Mental Health Care Plan. You must provide this document to your psychologist prior to or at your first consultation.

How many Medicare rebated sessions can I access?

Typically, a mental health care plan entitles you to a total of ten sessions with a psychologist per calendar year. However due to COVID-19, the Government announced that patients can access a total of 20 sessions for 2021 and 2022.

As part of the Medicare process, the psychologist is required to send a progress report to your GP after the sixth session, and again after the tenth session. Your GP will need to review your progress after six sessions, and may grant you a further four sessions under the Medicare scheme. If your GP grants you the additional ten COVID sessions, your psychologist will also be required to send a further progress report at the conclusion of these sessions.

Do you offer private health insurance rebates on the spot?

Yes. The Health Continuum is registered with all major Australian health funds. If psychology is covered within your private health insurance policy, you will receive a rebate on the spot. To inquire about the nature of your cover simply contact your health fund directly.


Do you provide therapy under any other scheme?

Our psychologists are registered to provide services for;

Work Cover
Victims of Crime
Transport Accident Commission

Is this a confidential service?

We take your confidentiality very seriously at The Health Continuum, and operate within the Australian Psychological Society Code of Ethics. We are only mandated to break confidentiality in the event that you are at imminent risk of harming yourself or someone else, or where we are court-ordered (subpoenaed) to provide information. In the event of either of these circumstances occurring, our psychologists would discuss this with you in advance.

How long does therapy take?

The process of therapy is a very individual thing, and can vary significantly from one person to the next. Factors that influence the course and duration of therapy are unique to the individual and the circumstances of their presenting problem. This means that therapy can be as brief as a few sessions, or last for weeks or even months. Occasionally some individuals wishing to work on deeper issues often elect to attend therapy for longer periods, and progress towards termination of therapy as they feel that their issues have been resolved.

The anticipated duration and frequency of therapy sessions will be discussed and agreed upon between you and your psychologist at the beginning of therapy, and will be reviewed regularly.

What happens in the first session?

Your first session with your psychologist provides you with an opportunity to get to know them a little, and see if you’re the right ‘fit’. However, you may have already started this process on the telephone prior to the session. For the most part, you can expect that your therapist will listen, and demonstrate that they have heard and understood your concerns. Together, you will explore and identify your goals for the work ahead, and ‘paint the picture’ of what things will look like when your issue/s have been resolved. Therapy will progress at your pace, and you will never be asked to discuss anything that you have not already raised yourself.

When you arrive for your first session, you will be asked to fill out some paperwork (links provided below), and possibly complete a quick questionnaire to assess how you are travelling with symptoms and your mood. You may like to fill these out in advance and bring them to your first session.

New Client Form

THC Consent Form



How will the Covid-19 pandemic impact my treatment?

We are following all relevant government directions and public health advice and operating with the option of face to face services and/or Telehealth (depending on the current regulations and your individual circumstances). Your mental health is our priority, and we will advise you of changes (if any) to your usual treatment arrangements, and keep you informed as regularly as is necessary. For more information about telehealth, feel free to check out our ‘Getting started with telehealth therapy’ handout.


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